I promise that after this post I really am taking a break. I promise. But I have to say this right now because it’ll hang over my head all weekend if I don’t because I’m OCD like that, which I’m sure is a huge surprise to y’all.
AHEM.
A couple of y’all have emailed me to tell me that you’ve received phone calls from PayPal verifying your donations to Kelli. I didn’t think too much of it initially because we did raise a bunch of money in a short period of time, and I actually think it would bother me more if PayPal didn’t try to make sure that everything was on the up and up. So I just sort of chalked up their phone calls as “one of those things” and figured everything would be fine. And yes, as a matter of fact, I do have a big stamp that says “NAIVE” and I am currently pounding it all over my forehead.
Because around 6:30 tonight I got an email from Frannie, a sweet lady who reads and comments here regularly, and she relayed to me a phone conversation that she had with a man named John from PayPal. When I got to the part of Frannie’s email where she mentioned that John said he’d been unable to get in touch with me to verify the legitimacy of my “charity,” I went all Julia Sugarbaker in the middle of my living room and immediately picked up the phone to call PayPal.
Here’s a tip: the PayPal voicemail system does not understand a Southern accent. At one point I responded to some question by saying, “No,” and the voicemail man said, “I understood you to say, ‘I don’t have an account.’ Is that correct?”
Now I know my drawl is bad, y’all, but I don’t think that even I can give the word “no” six syllables. I can do four at best.
So after navigating the maze that is the PayPal voicemail system, and after I explained the nature of my concerns to a kind lady named MJ, I was connected to a delightful young man named Ryan (seriously: PP customer service reps are some of the nicest people ever). By this point I had called Kelli on my cell phone so that I could get all the verification information on the PayPal account since I had asked her to change the password and security stuff a couple of days ago (so that I would no longer be up in her business), and oh, poor Ryan. I am afraid that he got an earful from me. It was a very Southern earful, and a very polite earful, but it was an earful nonetheless. I was pretty upset.
And let me be clear: I’m not upset that PayPal is calling people to make sure they authorized the donations that showed up on the For Kelli account. I think, if anything, that’s very wise, especially considering that this is the internet and fraud is rampant and you really can’t be too careful. But what stuck in my craw was the statement that PayPal had not been able to get in touch with me, when no one from PayPal has called me, no one has emailed me, and certainly if they have any concerns about the money we raised this past Tuesday, no one from PayPal has bothered to communicate that to me.
And Ryan, bless his heart, said absolutely nothing to ease my mind. He said things like, “you’ve done all you can do up until this point” and “I can’t say whether or not we’ll be calling more donors” and “I completely understand but this is just part of our checks and balances.” I told Kelli later that I halfway expected him to follow up his “you’ve done all you can do” comment with “UNTIL THE TRIAL WHEN YOU’RE ON THE WITNESS STAND.”
By the way, I’m sure you think I’m overreacting. I probably am. But y’all know I have great paranoia about being taken advantage of by a RING OF THIEVES, not to mention the whole being misunderstood thing (especially when my integrity is on the line), and let’s just say that Ryan, completely unbeknownst to him, triggered both of those fears tonight during the course of our conversation. I was more than a little rattled by the time I got off the phone with him.
So then I immediately called Kelli because she’s all smart and level-headed and stuff. Turns out that PayPal called her yesterday, and she spent twenty minutes verifying her identity with a nice lady before PayPal would release the funds that were donated to her. And again, I COMPLETELY UNDERSTAND PayPal’s checks and balances. It’s just not much fun when you’re the one being checked and balanced.
Kelli had the bright idea that we call PayPal with both of us on the line. I thought that was an excellent plan, and luckily Kelli knows how to place a three-way call because if it had been up to me I would’ve had to resort to the two-phone option (”KELLI, THE WOMAN AT PAYPAL JUST SAID…”). We were connected to an absolutely lovely woman named Jackie, and just so you know I will be THANKING THE GOOD LORD for her for the rest of my days.
Kelli very eloquently explained our situation: she needs a kidney, her insurance runs out at the end of January, I set up a place for people to make donations, people gave way more money than we ever expected, and now we’re a little concerned because 1) PayPal is making Kelli jump through some extra hoops in order to get her money, yet her COBRA payment is due on the 25th and 2) the phone calls that the PayPal people are (very wisely) making might could be worded a little differently so they don’t cause undue alarm to the people who donated to this little bloggy lovefest that resulted in over $9,000 in donations.
So.
Jackie said that she didn’t believe that any more phone calls would be made to people who donated. However, if you do receive a phone call from PP, just know that they’re trying to make sure that you willingly donated to For Kelli. That’s a smart thing for them to do. Both people I talked to tonight said that they try to be very vigilant about making sure that people don’t use PP for fraudulent purposes, and they do check up on any charitable cause that is run through their website. I’m way on board with that. However, I’m still not on board with John saying that he’d been unable to contact me, especially considering that I practically wear my computer on a chain around my neck so that I am never away from the email.
Bottom line: Kelli has now jumped through almost all of the PayPal hoops. She is having to do some extra verification because of the amount of money involved (a new PayPal account plus a large sum of money raised over a short period of time equals BIG RED FLAGS with the PayPal people), so please pray that they’d have all that ironed out by the time her insurance payment is due.
I did have a couple of good laughs during our phone call, however. One was when Jackie said she couldn’t tell who was talking, Kelli or me, and I said, “JACKIE. I’M THE SOUTHERN ONE. FROM ALABAMA.” I don’t think Jackie thought that was as funny as Kelli and I did.
And then the classic comment was from Kelli: as she was trying to very graciously relay the details of her attempts to access the funds so she can pay for her insurance, she said, “Jackie, yesterday I pretty much had to explain to the other woman I talked to which way the pine trees in my yard are leaning in order to confirm my identity. I mean, c’mon, Jackie - I’m dyin’ here.”
There was a little pause for effect, and then Kelli said:
“LITERALLY!”
And Kelli and I hooted and again Jackie didn’t seem to see the humor in it at all.
But by the end of the phone call Jackie was completely awesome. I think everything is going to be fine. They have my blog address, my email address, Kelli’s personal information, Kelli’s medical information, and the oh-so-critical information about which way the pine trees are leaning in her yard. It’s all in the interest of protecting the tenderhearted charitable givers of the world, and in the end that’s a very good thing.
One more thing before I go: y’all placed a tremendous amount of trust in me to donate over $9000 to a cause that I mentioned just a little over a week ago. I do not take that lightly. So if you have any questions or concerns about your donations, about PayPal, about how we set up everything, about what exactly the money will be used for - ANYTHING - please do not hesitate to email me.
And if I don’t answer your email right away it’s because I’ve probably run down the road to pick up some fried chicken or something. But I’ll get back to you just as quickly as I can.
Sorry for such a long post, but I felt like all of that needed to be said.
And I’m returning to my bloggy break now.
See y’all later.